About Us

About Us

Who We Are

Nu’u Computers is a family owned and operated computer repair and network support company based in Hilo, Hawaii.  We pride ourselves in providing the highest quality support to our customers island wide.

We are in the business of helping people, and we love to provide the most cost effective solutions that are tailored specifically to our client’s needs – big and small.  We also think our customers generally know what’s best for their business, so we try to be as transparent with our services as possible and communicate the best options available to our customers – putting the decision making power into their hands.  This helps us to work as a team, and leads to some extremely good outcomes for everyone.

From small home computer troubles, such as viruses, repairs, networking, and upgrades, to large business enterprises, spanning multiple sites with complex infrastructure, we can help!  Our certified staff are experts in both technology and customer service who genuinely strive for the best experience for our clients.

Mission & Vision

Our Vision

We hope to cultivate trust, excitement, and a higher expectation of the quality of computer support and customer service in our community.

Our Mission

Our mission at Nu’u Computers is to simplify your IT environment so that you can save money, time, and other resources to invest in yourself or your business.  We do this by providing fully customizable and integrated systems to meet our clients’ individual needs.

Our Values

We take pride in our work, and strive for excellence in everything we do – especially when identifying and recommending the best solutions for all your IT needs.

The Team

We work hard for your success

Garrett Collins

Owner

A few years after my tour in the USAF ended, I started my first company at age 26 (while pursuing an MBA) to help a friend with their IT needs.  Little did I know then, I would be forever changed.  I’ve always liked helping people, but I finally realized my life-long dream of starting a business from scratch and being a success!  Over the next 5 years, I grew my company from one client to around 300 – without losing a single one due to my mantra of helping people first, and providing the highest quality services imaginable.  When I sold the company, we had a handful of very happy employees, and we were one of the leading technical support companies in our area, providing all the services Nu’u Computers now provides.

Now you might be wondering why someone would sell a company when things were going so well?  The answer is simple:  Love.

I met my wife, who is from Hawai’i, while going to school on the mainland and when it came time for her to pursue her dream of working to protect the aina, we had to get her back home.

Hilo is now my home.  I love this place and its people, and hope to be here for the rest of my life, supporting the community.

I have over 16 years of experience in Information Technology, am an expert in managing and maintaining networks ranging from very small to thousands of users and devices.  I have a passion for helping people, and try to provide the best support and customer service possible to my clients.

Get in touch with us.