Finding reputable, professional, and qualified IT Support for your business or even home can be difficult in today’s market. It’s saturated with “computer guys”, “IT support professionals”, and “computer technicians”, so we thought it’d be helpful to share some things you can check on when you’re shopping around. There are some basic questions that we have found to be very successful in feeling out a prospective computer repair company before giving them the keys to your computer kingdom.
Ask About the Company
Ask questions such as how the company is managed. Is it a corporation, LLC, Sole Proprietorship, or Partnership? Asking these questions will help you determine if the prospective computer repair company is a legitimate business and will be around for you in the future, or if it is just someone trying to make a buck between jobs.
It’s also important to not here, that while moonlighters might be willing to work for you at lower rates, they often take much longer to get the job done. What’s more, is that they don’t always adhere to best practices and are often in way over their head when addressing common network and server maintenance issues on business networks. This can lead to a cascading effect of negative returns for your business and result in lost time, efficiency, and money. The key here is to properly vet the company to ensure your business will get the support it needs to ensure success and efficiency of operations.
Ask About Availability
Inquire about the hours of operation and keep in mind that computers don’t throw fits on business hours only. Ask about if after-hours and weekend scheduling is available and if there is a surcharge for such requests. Also, this may be a good time to ask about the prospective IT support company’s current client load and technicians on staff. This will give you a feel for how responsive the company will generally be, and, in terms of responsiveness, ask if there is any quality of service conditions guaranteed to their clients. Too often business owners miss this, assuming their company will be taken care of when they are in need of computer and system repairs and find themselves leaving frustrating voice messages while their systems are down.
Here at Nu’u Computers, we take a proactive approach to maintaining your computer systems, and are available 24/7 in the event of an emergency should occur. For business clients, we also offer regular maintenance and support, complete with quality of service guarantees.
Ask About What They Can do For You
Ask about how the company can save you money in the long run, and how they can help your business efficiency increase. These questions will often leave the interviewing computer repair company without an answer – that is unless they offer high quality services and a proactive approach to business IT support and computer system maintenance. While some companies will have great difficulty in explaining how they can save you money when they are a service company aimed at generating revenue for themselves, others will find this question painfully simple to answer when they take into account the many aspects of running a business and supporting computer network infrastructure.
Ask About Their Experience
As in any interview, a good indicator of ability to perform a job adequately is experience. In choosing an IT company to provide computer repair or business IT support services, the company’s experience and the individual technician’s experience come into play. In many IT support and computer repair companies, you can find a bad technician or two, but if you discover this, it is not the technician you should be concerned about, but the company itself, for they are the one responsible for verifying the ability of their employees to properly and effectively serve you. Also, it is good for you to ask about the type of businesses they service already and this will give you a good feel for if they have the necessary skills to serve all your computer needs.
One other thing to be aware of is the certifications an individual technician can hold are indicative of both their technical prowess, and their dedication and interest in the services they provide. As a Microsoft Partner, and a Google Authorized Reseller, Nu’u Computers guarantees to provide our clients with the best possible pricing for solutions and quality services. We also guarantee that all field technicians will be Microsoft Certified Professionals. Ask for all the things you would of any employee because, after all, the computer company should work for you!
